Terms of Sale - Consumer

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Services are sold and provided by Us through Our Websites, legalutopia.co.uk and legalutopia.app (collectively “Our Websites”) and delivered through our mobile applications available via Google Play Store ( https://play.google.com/store/apps?hl=en) and Apple UK App Store (https://www.apple.com/uk/ios/app-store/) (collectively “Our Apps”) operated by Us.  

 

Please read these Terms of Sale carefully and ensure that you understand them before ordering any Services from Us.  You will be required to read and accept these Terms of Sale when ordering Services.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Services through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

 

1.             Definitions and Interpretation 

1.1          In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

 

Artificial Intelligence Technology” means such advanced technologies known to use solely computational techniques and processing to emulate cognitive processes of a natural person to achieve the same or similar outcome(s); 

Contract” means a contract for the purchase and sale of Services, as explained in Clause 9;

 

Our Disclaimer” means the legal disclaimer referred to in clause 15 and as available from legalutopia.co.uk/disclaimer;  

Order” means your order for the Services;

Order Confirmation” means our acceptance and confirmation of your Order;

 

Our Services” means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation) via Our Apps and as described in clause 7; 

Legal Guidance” means the content provided by Our Apps identified as ‘Diagnosis’ and/or ‘Legal Guidance’ and/or ‘Legal Aid’; 

Subscription Membership” means the fee and membership term or tier applicable and available from Our Apps for access to Our Services;

We/Us/Our” means Legal Utopia Limited, a company registered in England under 10909418, whose registered and trading address is Level 30, The LeadenHall Building, 122 Leadenhall Street, City of London, EC3V 1LR. 

 

2.             Information About Us

2.1          Our Websites, legalutopia.co.uk and legalutopia.app and Our mobile applications via Google Play Store (https://play.google.com/store/apps?hl=en) and Apple UK App Store (https://www.apple.com/uk/ios/app-store/) (collectively “Our Apps”), is owned and operated by Legal Utopia Limited, a limited company by shared, registered in England under 10909418, whose registered address is Level 30, The LeadenHall Building, 122 Leadenhall Street, City of London, EC3V 1LR. 

2.2          We do not provide legal advice. 

2.3          We are not a law firm; or a firm of lawyers. 

2.4          We are not regulated by the Solicitors Regulation Authority. 

2.5          We specifically provide a disclaimer in relation to Our Services under this Terms of Sale (see Clause 15). 

2.6          We are registered with the Information Commissioners’ Office under reference number ZA324233

2.7          You can search the public register of data controllers here: https://ico.org.uk/about-the-ico/what-we-do/register-of-fee-payers/

2.8          You can make a complaint to the Information Commissioners’ Office here: https://ico.org.uk/make-a-complaint/

2.9          You can find our Complaints Policy here: https://www.legalutopia.co.uk/complaints-policy

3.             Access to and Use of Our Websites and Our Apps

3.1          Access to Our Website(s) is free of charge.

3.2          Access to Our Services is subject to a fee. 

3.3          It is your responsibility to make any and all arrangements necessary in order to access Our Websites and Our Apps.

3.4          Access to Our Websites and Our Apps is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Websites and Our Apps (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Websites or Our Apps (or any part of it) is unavailable at any time and for any period.

3.5          Use of Our Websites and Our Apps is subject to Our Terms of Use.  Please ensure that you have read them carefully and that you understand them.

4.             Age Restrictions

4.1          Consumers may only purchase Services through Our Websites and Our Apps if they are at least 18 years of age.

4.2          None of the Services on Our Websites and/or Our Apps may be purchased by anyone under 18 years of age.

5.             Business Customers

These Terms of Sale do not apply to customers purchasing Our Services in the course of business (that is, not in connection with, or for use in, their trade, business, craft, or profession). If you are a business customer, please consult our Business Terms of Sale

6.             Services Location

Our Apps and Our Services are available in England and Wales region only. Customers from outside this area may not order Services from Us, however such Services can only be provided in the area set out above.

7.             Our Services

7.1 This Clause 7 provides the limitations and scope of the provision of Our Service provided via Our Apps. 

 

7.2 Our Services provide you with access to an automated ‘Legal Checker’ tool delivered through Our Apps and is intended to be utilised as a self-help tool to guide you in relation to a limited range of legal problems and disputes in England and Wales. Our Services seeks to collect information you provide by displaying a variety of options, questions, and asking you to explain or describe your legal issue or dispute.

 

7.3 The content displayed during the assessment process by Our Services (with respect to options and questions displayed to you) has been generated by Us and third parties engaged by Us, from reviewing similar experiences of historical legal issues or disputes of a similar or the same type. However, they are not exhaustive and may not be relevant or suitable to your particular legal issue or dispute. 

 

7.4 The Legal Guidance content displayed by Our Services has been generated or reviewed by third parties engaged by Us and deemed to be reputable legal services providers located in the United Kingdom. This Legal Guidance content is the copyright content of such third parties and not Us. This Legal Guidance content is not, should not be consider, nor does it constitute legal advice. 

 

7.5 Our Services provide you with a general assessment of the classification of your legal issue or dispute by leveraging Artificial Intelligence Technology. This classification enables the display of general Legal Guidance in relation to a particular scenario concerning a field and subfield of English law, based on your interaction with Our triage system. This general assessment provides limited, text-based Legal Guidance content and recommendations to services, portals, resources, and legal aid eligibility based on your interaction with Our triage system. 

 

7.6 By using and engaging with the Our Services, you may be provided (subject to clause 7.6, 7.7, and 7.8) with recommendations and Legal Guidance content based on the designated classification of English law identified by Our Artificial Intelligence Technology and validated by you. Should an automated classification of law not be adequately determined by our Artificial Intelligence Technology, you may be asked to attempt to classify your legal issue or dispute yourself. It is your responsibility to ensure that the input provided by you is the correct response(s) to reflect your true circumstances. Any recommendations, Legal Guidance content, or any other content displayed to you, does not constitute legal advice, legal diagnosis or acts as a substitute for a professional lawyer. 

 

7.7 Due to the nature of Our Services, the Artificial Intelligence Technology may not be able to authoritatively assess, validate, identify, or classify your explanation or description of your legal issue or dispute, this is due to the nature of Artificial Intelligence Technology, which may not be aware of; or proficient in, your legal issue or dispute. Where the Artificial Intelligence Technology is proficient in a particular legal issue or dispute, its proficiency may vary substantially and may still fail to classify your legal issue or dispute sufficiently. 

 

7.8 Due to the nature of Our Services, Our triage system is not exhaustive and, as such, will not necessarily provide the relevant questions, options, or scenarios related to your particular circumstances or legal issue or dispute. This may prevent Our Services from providing one or more of the outputs otherwise expected, including but not limited to, legal service(s), portal(s), resource(s), and Legal Guidance content.

 

7.9 Our Services will always seek your input to help guide its decision-making and subsequent display of certain outputs, including but not limited to, legal service(s), portal(s), and resource(s) recommendations, and Legal Guidance content. It is, therefore, your responsibility to ensure that your input is the correct response(s) to reflect your true circumstances. 

 

8.             Services, Pricing and Availability

8.1          We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however, please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.

8.2          Please note that sub-Clause 8.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Services, not to different Services altogether.

8.3          Where appropriate, you may be required to select the required Subscription Membership for Our Services.

8.4          We neither represent nor warrant that all Our Services will be available at all times and cannot necessarily confirm availability until confirming your Order.  Availability indications are not provided on Our Websites or Our Apps, however, such indications may not take into account orders that have been placed by other customers during your visit to Our Websites or Our Apps.

8.5          We make all reasonable efforts to ensure that all prices shown on Our Websites and Our Apps are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  Changes in price will not affect any Order that you have already placed (please note sub-Clause 8.8 regarding VAT, however).

8.6          All prices are checked by Us when We process your Order.  In the unlikely event that We have shown incorrect pricing information, We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the Services at the correct price or to cancel your Order (or the affected part thereof).  We will not proceed with processing your Order until you respond.  If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of the same in writing.

8.7          In the event that the price of Services you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Apps at the time of placing your Order.

 

8.8          All prices on Our Websites and Our Apps exclude VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

 

9.             Orders – How Contracts Are Formed

9.1          Our Sites and Our Apps will guide you through the ordering process.  Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors.  Please ensure that you have checked your Order carefully before submitting it.

9.2          No part of Our Websites or Our Apps constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that We have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding contract between Us and you (“the Contract”).

9.3          Order Confirmations shall contain the following information:

9.3.1      Confirmation of the Services ordered including full details of the main characteristics of those Services;

9.3.2      Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges;

9.3.3      The subscription period paid for.

9.4          If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.

 

9.5          You may change your Order at any time before We begin providing the Services by contacting Us.

9.6          If you change your Order, We will confirm all agreed changes in writing.

9.7          If you change your mind, you may cancel your Order or the Contract before or after We begin providing the Services subject to these Terms of Sale.  For details of your cancellation rights, please refer to Clauses 12 and 13.

9.8          We may cancel your Order at any time before We begin providing the Services in the following circumstances:

9.8.1      The required personnel and/or required materials necessary for the provision of Our Services are not available; or

9.8.2      An event outside of Our control continues for more than 3 months (please refer to Clause 16 for events outside of Our control).

9.9          If We cancel your Order under sub-Clause 9.8 and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.  If We cancel your Order, you will be informed by email and the cancellation will be confirmed in writing by email.

 

9.10       Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering Our Services.

 

10.          Payment

10.1       Payment for the Our Services will be due in the form of an advance payment of 100% of the total Subscription Membership price selected for Our Services and We will require immediate payment prior to access to Our Services.  Price and payment details will be confirmed in the Order Confirmation.  Your chosen payment method will be charged as indicated.

 

10.2       We accept the following methods of payment on Our Apps:

10.2.1   Apple Pay;

10.2.2   Google Pay;

10.2.3   Mastercard;

10.2.4   Visa.

10.3 If you do not make any payment to Us by the due date as shown in the order confirmation, We may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of the Bank of England from time to time.  Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum.

10.4 The provisions of sub-Clause 10.3 will not apply if you have promptly contacted Us to dispute an invoice in good faith.  No interest will accrue while such a dispute is ongoing.

 

11.          Provision of Our Services

11.1       We will begin providing Our Services on the date agreed when you make your Order (which We shall confirm in the Order Confirmation).  Please note that if you request that Our Services begin within the legal 14 calendar day cancellation (or “cooling off”) period, your right to cancel may be limited or lost.  Please refer to Clauses 12 and 13 for more details on your cancellation rights, including the cooling off period.  

11.2       We will continue providing Our Services for the period specified as part of your Subscription Membership.

11.3       We will make every reasonable effort to provide Our Services in a timely manner and to complete them on time.  We cannot, however, be held responsible for any delays if an event outside of Our control occurs.  Please refer to Clause 16 for events outside of Our control.

11.4       If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.  Depending upon the nature of Our Services you have ordered.

11.5       If the information you provide or the action you take under sub-Clause 11.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.  

11.6       In certain circumstances, for example where there is a delay in you sending Us information or taking action required under sub-Clause 11.5, We may suspend Our Services (and will inform you of that suspension by email or post).

 

11.7       In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt Our Services to resolve the issue.  Unless the issue is an emergency that requires immediate action We will inform you in advance by email before suspending or interrupting Our Services.

11.8       If Our Services are suspended or interrupted under sub-Clauses 11.6, or 11.7 you will not be required to pay for them during the period of suspension.  You must, however, pay any sums that may already be due by the appropriate due date(s).

 

11.9       If you do not pay Us for Our Services as required by Clause 10, We may suspend Our Services until you have paid any and all outstanding sums due.  If this happens, we will inform you by email.  This does not affect Our right to charge you interest on any overdue sums under sub-Clause 10.3.

 

12.          Your Legal Right to Cancel (Cooling Off Period)

12.1       If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.  This period begins once your Order is accepted and We have sent you an Order Confirmation, i.e. when the Contract between you and Us is formed.  The period ends at the end of 14 calendar days after that date.

12.2       If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling off period.  You may do so by email or by post is effective from the next date on which you send Us your message.  Please note that the cooling off period lasts for whole calendar days.  If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted. 

12.3       We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however, please note that you are under no obligation to provide any details if you do not wish to.

12.4       As specified in sub-Clause 11.1, if Our Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that Our Services begin within the 14-calendar day cooling off period you acknowledge and agree to the following:

12.4.1   If Our Services are fully performed within the 14-calendar day cooling off period, you will lose your right to cancel after Our Services are complete.

12.4.2   If you cancel after provision of Our Services has begun but is not yet complete you will still be required to pay for Our Services provided up until the point at which you inform Us that you wish to cancel.  The amount due shall be calculated in proportion to the full price of Our Services and the actual Services already provided.  Any sums that have already been paid for Our Services shall be refunded subject to deductions calculated in accordance with the foregoing.  Refunds, where applicable, will be issued within 7 days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.  Refunds will be made using the same payment method you used when ordering the Services.

 

13.          Cancellation After the Legal Cancellation Period

13.1       Cancellation of Contracts after the 14-calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.  Details of the relevant duration, cancellation provisions and minimum notice periods will be provided and confirmed in Our Order Confirmation.

 

13.2       If you wish to cancel under this Clause 13, you must inform Us of your decision to do so.  You may do so in writing, please use the following details:

13.2.1   Email: customerservice@legalutopia.co.uk

13.2.2   Post: Level 30, The LeadenHall Building, 122 Leadenhall Street, City of London, EC3V 1LR.  

 

13.3       We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

 

13.4       You may be entitled to cancel immediately by giving Us written notice in the following circumstances:

 

13.4.1   We breach the Contract in a material way and fail to remedy the breach within 14 days of you asking Us to do so in writing; or

13.4.2   We go into liquidation or have a receiver or administrator appointed over Our assets; or

13.4.3   We change these Terms of Sale to your material disadvantage; or

13.4.4   We are adversely affected by an event outside of Our control that continues for more than 3 months (as under sub-Clause 16.2.5).

13.5       Eligibility for refunds may vary according to Our Services ordered.  You will be required to pay for Our Services supplied up until the point at which you inform Us that you wish to cancel (please note that this may include charges for preparatory work that We have undertaken where We have reasonably incurred costs).  Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.  Details of the relevant terms will be provided and confirmed in Our Order Confirmation.  If you are cancelling due to Our failure to comply with these Terms of Sale or the Contract, you will not be required to make any payment to Us (unless such failure is due to an event outside of Our control or is due to your failure to comply with any of your obligations).

13.6       Refunds under this Clause 13 will be issued to you within 7 days and in any event no later than 14 calendar days after the date on which you inform Us that you wish to cancel.  Refunds will be made using the same payment method you used when ordering Our Services.

 

14.          Our Rights to Cancel

14.1       For cancellations before we begin providing Our Services, please refer to sub-Clause 9.8.

14.2       We may cancel Our Services after We have begun providing them due to an Event outside of Our control that continues for more than 3 months (as under sub-Clause 16.2.4), or due to the non-availability of required personnel and/or required materials necessary for the provision of Our Services.  In such cases, you will only be required to pay for Our Services that We have already provided up until the point at which We inform you that We are cancelling the contract.  Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.

14.3       Once We have begun providing Our Services, We may cancel the Contract at any time and will give you at least 30 day written notice of such cancellation.  You will only be required to pay for Our Services that you have received.  Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.

14.4       Refunds due under this Clause 14 will be issued to you within 7 days and in any event no later than 14 calendar days after the day on which We inform you of the cancellation.  Refunds will be made using the same payment method you used when ordering Our Services.

14.5       We may cancel immediately by giving you written notice in the following circumstances:

14.5.1   You fail to make a payment by the due date as set out in Clause 10.  This does not affect Our right to charge you interest on any overdue sums as set out in sub-Clause 10.3; or

14.5.2   You breach the contract in a material way and fail to remedy the breach within 14 days of Us asking you to do so in writing.

 

15.          Our Liability

15.1       We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or any indirect or consequential loss or otherwise arising out of or in connection with any contract between you or Us. 

15.2       We provide Our Services under this contract for domestic and private use or purposes.  We make no warranty or representation that Our Services are fit for commercial, business or industrial purposes of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

 

15.3       DUE, AND LIMITED TO, THE AUTOMATED NATURE OF OUR SERVICES THAT UTILISES AND/OR INCORPORATES ARTIFICIAL INTELLIGENCE TECHNOLOGY, WE EXPRESSLY EXCLUDE THE PROVISIONS OF SECTION 49 AND 57 OF THE CONSUMER RIGHTS ACT 2015 AND SECTION 13 OF THE SUPPLY OF GOODS AND SERVICES ACT 1982. WE EXCLUDE THESE STATUTORY PROVISIONS TO REMOVE THE IMPLIED TERMS THAT SUCH ELEMENT(S) OF OUR SERVICES WILL BE PROVIDED WITH REASONABLE CARE AND SKILL; WE JUSTIFY THIS EXCLUSION AS IT WOULD BE UNREASONABLE TO APPLY THE SAME LEGAL STANDARD OF REASONABLE CARE AND SKILL TO PROBABILISTIC PREDICTIONS OF AUTOMATED ARTIFICIAL INTELLIGENCE TECHNOLOGY TO WHICH OUR SERVICES UTILISES AND/OR INCORPORATES TO MAKE PREDICTIONS BY MEANS UNLIKE THAT OF A NATURAL PERSON IN A SIMILAR TRADE. 

 

15.4       THE CLAUSE ABOVE IS EXPRESSLY LIMITED TO THE PROBABILISTIC PREDICTION METHOD, FUNCTION, APPROACH, DECISION, AND/OR COMPUTATIONAL OUTCOME OF THE UTILISED AND/OR INCORPORATED USE OF ARTIFICIAL INTELLIGENCE TECHNOLOGY IN OUR SERVICES. 

15.5       Our total liability to you for all other losses arising out of or in connection with any contract between you or Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be 100% of the total sums paid by you under the contract in question. 

15.6       Nothing in these Terms of Sale seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

15.7       Subject to the Terms of Sale and Our Liability is Our Disclaimer. Our Disclaimer should be carefully read and understood before entering into a contract with us for Our Services. Our Disclaimer can be viewed here: legalutopia.co.uk/disclaimer.

15.8       Should there be any ambiguity or discrepancy between Our limitation of liability of these Terms of Sale and Our Disclaimer, the terms in Our Disclaimer will prevail, except for where expressly stated to the contrary. 

15.9       If you are seeking to make any claim against Us, there shall be no liability in respect of such claim unless you give us written notice of the claim, stating in reasonable detail the nature of the claim and your best estimate of the amount of the claim by you or a representative acting on your behalf within 1 year of the date of Our Services being rendered. 

 

16.          Events Outside of Our Control (Force Majeure)

16.1       We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control

 

16.2       If any event described under this Clause 16 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

16.2.1   We will inform you as soon as is reasonably possible;

16.2.2   Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

16.2.3   We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

16.2.4   If the event outside of Our control continues for more than 3 months We may cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which We inform you of the cancellation;

16.2.5   If an event outside of Our control occurs and continues for more than 3 months and you wish to cancel the Contract as a result, you may do so by contacting Us directly to cancel, please use the following details:

 

Email: customerservice@legalutopia.co.uk;

Post: Level 30, The LeadenHall Building, 122 Leadenhall Street, City of London, EC3V 1LR;

In each case, providing Us with your name, address, email address, telephone number, and Order Number.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which you inform Us that you wish to cancel.

 

17.          Communication and Contact Details

17.1       If you wish to contact Us with general questions or complaints, you may contact Us by email at customerservice@legalutopia.co.uk, or by post at Level 30, The LeadenHall Building, 122 Leadenhall Street, City of London, EC3V 4AB.

17.2       For matters relating to Our Services or your Order, please contact Us by email at customersevice@legalutopia.co.uk, or by post at Level 30, The LeadenHall Building, 122 Leadenhall Street, City of London, EC3V 4AB.

17.3       For matters relating to cancellations, please contact Us by email at customerservice@legalutopia.co.uk, or by post at Level 30, The LeadenHall Building, 122 Leadenhall Street, City of London, EC3V 4AB.

 

18.          Complaints and Feedback

18.1       We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

18.2       All complaints are handled in accordance with Our complaints handling policy and procedure, available at legalutopia.co.uk.

18.3       If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

18.3.1   In writing, addressed to Customer Service, Level 30, The LeadenHall Building, 122 Leadenhall Street, City of London, EC3V 4AB.

18.3.2   By email, addressed to Fraser Matcham at customerservice@legalutopia.co.uk;

18.3.3   Using Our contact us form, following the instructions included with the form.

 

19.          How We Use Your Personal Information (Data Protection)

19.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

19.2       For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy

 

20.          Our Brand and Intellectual Property 

20.1       We own the intellectual property and intellectual property rights in Our Services and Our Apps, save for where we otherwise expressly provide to the contrary within these Terms of Sale (“Legal Utopia IPR”). 

20.2       We provide you with the permission to use the Legal Utopia IPR in order to receive and use the services as intended, including but not limited to, storing it on your device(s), make copies for your personal use. You may wish to provide a copy of the Legal Utopia IPR to your lawyer(s) or other legal practitioners acting on your behalf. This permission does not extend to the distribution or use of the Legal Utopia IPR for any business purposes. It is prohibited to deface, remove or otherwise obscure this or other legal notices concerning Legal Utopia IPR. 

20.3       Legal Utopia IPR includes, but is not limited to, the trademark(s), logo(s), and other such distinguishing marks that identify Us, Our Services, or Our Apps. Other content provided by Us may be the trademark(s), logo(s), mark(s), icon(s), or other such distinguishing marks of other businesses, partners, or other third parties.

20.4       You acknowledge and grant Us any Intellectual Property and Intellectual Property Rights (“Foreground IPR”) to Us with respect to any work that can hold such rights or where such rights can subsist. This assignment of Intellectual Property shall be unconditional, perpetual, irrevocable, fully paid-up, royalty free, non-exclusive, non-assignable and non-sublicensable worldwide licence to use any Intellectual Property and future Intellectual Property arising from your interaction or use of Our Services. 

20.5       Clause 20.4 shall not apply to any Intellectual Property; or Intellectual Property Rights that are pre-existing (i.e. prior to engagement with Our Services); or Intellectual Property; or Intellectual Property Rights that are created outside of or unrelated to the work(s) generated from your direct use of Our Services (“Non-Applicable IPR”). 

 

21.          Other Important Terms

21.1       We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

21.2       You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

21.3       The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

21.4       If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.

21.5       No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

21.6       We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms of Sale at any time, We will give you at least 15 days written notice of the changes before they come into effect.  If you wish to cancel the Contract as a result, please refer to sub-Clause 13.4.3.

 

22.          Law and Jurisdiction

22.1       These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England and Wales.

22.2       If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.